By Andre Venter
I was recently invited to fly from Johannesburg to Lusaka with Proflight Zambia the level of service rivals anything I have experienced in my travels before. The level of professionalism shown by the crew of three was excellent. Captain Josias Walubita and his first officer Ndabezita Mwale along with the cabin attendant Pharles Angel Vumo ranked among the best I have experienced.
Proflight Zambia was established in 1991 and is Zambia’s leading scheduled airline. From its base in Lusaka, its domestic routes include Livingstone, Mfuwe, Ndola, Solwezi, Mansa, and Jeki/Royal airstrips in Lower Zambezi; and regionally to Johannesburg in South Africa from both Lusaka and Ndola.
The airline prides itself in providing a safe, reliable, efficient and friendly service, and offering good value to business and leisure travellers locally and internationally.
The airline operates two 50-seater Bombardier CRJ-100/200 jets, three 29-seater Jetstream 41 aircraft and one 18-seater Jetstream 32 aircraft.
Proflight Zambia is majority owned and operated by Zambian citizens and employs 147 people, including ground staff, pilots, engineers and cabin crew. All staff undergo regular soft skills and technical training with annual training in compliance with ICAO annexes.
In the interim other external audits are conducted annually to ensure compliance with international operational standards. It is all part of Proflight’s vision to bring the highest world-class aviation services to Zambia with its four values: safety, reliability, efficiency and friendly service. Operationally, Proflight Zambia’s on-time performance is in excess of 80 per cent.
The airline has an online booking platform through Proflight’s website, www.flyzambia.com, with travel agents and the global distribution system (GDS’) giving Proflight significant competitive advantages. Innovative payment methods include the ability to book and pay online by credit or debit card or Pay Pal, through any IATA travel agency worldwide, through online booking sites such as Expedia or through any Proflight office.
Proflight has a Codeshare and interline with Cemair in South Africa. Interline agreements are also in place with Emirates Airlines, Qatar Airways, South African Airways, Ethiopian Airlines, FlySafair, RwandAir, and Kenya Airways.
Proflight’s growth strategy hinges on further expansion of its regional operations, coupled with the continued growth of the domestic market.
Proflight is a leading corporate sponsor of a range of initiatives to support communities and strives to continually capacity build within the organisation to create business sustainability.
I will highly recommend ProFlight to anyone that is planning on travelling to Zambia